1. Where is My Order? 我的訂單在哪裡？
Please check the email for tracking notification, in case you can’t find it please check the junk mail box.
請檢查電子郵件以獲取跟踪通知，以防萬一找不到，請選中垃圾郵件框。
2. Do you deliver to International? 您是否全球運送？
Yes, we do ship internationally, before placing order, please confirm import restrictions of your country.
我們在全球範圍內發貨，在下訂單之前，請確認您所在國家/地區的進口限制。
3. Can I Pick up my order? 我可以取貨嗎？
Pick up is welcome and please choose pickup option in checkout, we will email you once they are ready to go, and it usually takes 3-4 hours to process pick up order.
For showroom visit please contact our customer service, our warehouse is opened Monday to Friday, 9.30am to 5.00pm Only.
歡迎取件，請在結帳時選擇取件選項，一旦他們準備好了，我們會通過電子郵件發送給您，通常需要3-4個小時來處理取貨訂單。
如需參觀展廳，請聯繫我們的客戶服務，我們的倉庫僅在星期一至星期五，上午9.30至5.00pm開放。
4. Do you offer express shipping? 你們提供特快專遞嗎？
Yes we do offer Australia Post express post service, you can choose it in checkout page.
There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control, delays may occur during holiday and peak periods or extreme weather conditions,
Australia Post will use the fastest possible transport links to get your order to you as soon as possible.
我們提供Australia Post特快專遞服務，您可以在結帳頁面中選擇它。 雖然我們會按時寄出包裹，但我們無法保證Australia Post特快專遞服務，約20個包裹中有1個沒有通宵快遞，這超出了我們的控制範圍，在假期，高峰期或極端天氣條件下可能會出現延誤， Australia Post將使用最快的運輸鏈接盡快將您的訂單發送給您。
5. How much does postage / shipping cost? 郵費/運費多少錢？
To confirm your exact postage costs, simply add items to Shopping Cart and there is a shipping estimator in cart page. Your postage cost will depend on a number of factors, including size and weight and your postcode.
要確認您的確切郵資成本，只需將商品添加到購物車中，然後購物車頁面中就會有一個運費估算器。您的郵寄費用將取決於許多因素，包括尺寸和重量以及郵編。
6. I Haven’t Received My Order 我還沒有收到訂單
When products leave our warehouse you will be emailed a tracking notification showing the items that have been dispatched and any others that are still being processed.
Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.
95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:
– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.
– 4-7 days to VIC Rural, NSW Rural, SA Rural.
– 5-6 days to WA Metro, TAS Metro.
– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.
Delays may occur during holiday and peak periods or extreme weather conditions.
*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.
If you have not received your order within the specified time frame, please email us and our staff will be happy to lodge an investigation with the courier company on your behalf to track down your parcel.
Please note: The investigation process can take up to 10 days to resolve. Once our team receives an outcome from the courier company we’ll be in contact with you immediately with a resolution.
當產品離開我們的倉庫時，您會收到一封跟踪通知電子郵件，其中顯示了已發貨的物品和仍在處理的其他物品。
交貨時間僅是Australia Post提供的估計時間，可能會受到我們無法控制的外部因素的影響。從下訂單之日起，請多留1個工作日，以便發貨。
95％的訂單將在收到全額付款後的下一個工作日發貨，通常在以下時間進行發貨：
– 2-4天到NSW市區，VIC市區，SA市區和QLD市區。
– 4-7天到VIC山區，NSW山區，SA農山區。
– 5-6天到WA市區，TAS市區。
– 7到9天到WA山區，QLD山區，TAS山區和NT。
在假期，高峰時段或極端天氣條件下可能會出現延遲。
*雖然我們按時寄出包裹，但我們無法保證特快專遞，約20個包裹中有1個不是隔夜送達的，這超出了我們的控制範圍。 如果您未在指定的時間內收到您的訂單，請給我們發送電子郵件，我們的工作人員將很樂意代表您向快遞公司進行調查以追踪包裹。 請注意：調查過程最多可能需要10天才能解決。一旦我們的團隊收到快遞公司的結果，我們將立即與您聯繫，並提供解決方案。
7. What is the delivery timeframe?交貨時間是多少
Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.
Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.
95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:
– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.
– 4-7 days to VIC Rural, NSW Rural, SA Rural.
– 5-6 days to WA Metro, TAS Metro.
– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.
Delays may occur during holiday and peak periods or extreme weather conditions.
*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.
交貨時間僅是Australia Post提供的估計時間，可能會受到我們無法控制的外部因素的影響。從下訂單之日起，請多留1個工作日，以便發貨。 95％的訂單將在收到全額付款後的下一個工作日發貨，通常在以下時間進行發貨： – 2-4天到NSW市區，VIC市區，SA市區和QLD市區。
– 4-7天到VIC山區，NSW山區，SA農山區。
– 5-6天到WA市區，TAS市區。
– 7到9天到WA山區，QLD山區，TAS山區和NT。
在假期，高峰時段或極端天氣條件下可能會出現延遲。
*雖然我們按時寄出包裹，但我們無法保證特快專遞，約20個包裹中有1個不是隔夜送達的，這超出了我們的控制範圍。
8. When my order will be dispatched? 我的訂單什麼時候發貨？
Item will be shipped immediately on the same (cut-off time 8am ) or next business day after receiving full payment. We deliver using Australia Post eParcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.
收到全額付款後，商品將在同一天（截止時間8am）或下一個工作日立即發貨。我們使用Australia eParcel和其他適當方法交付貨物，除非另有明確說明，否則通常包括過境保險，使您省心。