1． What is your Refund and Return Policy? 我們的退款和退貨政策是什麼?
We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.
Items for exchange or refund must be returned within 7 days with original package.
If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
If the item you are returning was sold to you with free shipping, the original freight cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
If item is faulty, we will resend the replacement or issue the refund, postage is on us.
Item returned must be in its original condition and package, and please pack your returns well as we cannot refund or exchange any items that have been damaged in transit, otherwise refund or exchange may void.
我們嘗試對所有產品和說明做到公平準確。購買前請仔細閱讀說明或與我們聯繫。
更換或退款的物品必須在7天內與原始包裝一起退回。
如果客戶改變主意並選擇退回或交換商品，則郵資將不予退還，且僅退還商品費用，由客戶負責退貨和重新郵寄。
如果您退回的商品是免費送貨給您的，則我們將從您退款中扣除但未扣除的原始運費由您扣除。
如果物品有問題，我們將重新寄出替換品或退款，郵費由我們承擔。
退回的物品必須保持其原始狀態和包裝，請妥善包裝您的退貨，因為我們無法退款或交換在運輸途中損壞的任何物品，否則可能無法退款或交換。
2. How long does the return process take? 退貨過程需要多長時間？
If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that any items returned to us without an RMA number will not be accepted.
如果您已經通過電子郵件發送了退貨請求，則會很快與您聯繫，以獲取有關退貨授權（RMA）請求的更多信息。我們的團隊將在1個工作日內為您提供更多信息，請密切注意您的電子郵件收件箱（或垃圾郵件箱）中的更新，請注意，任何沒有RMA編號的退還給我們的物品都將不被接受。
3. Has your RMA been approved and you have already returned your item/s? 您的RMA是否已獲得批准，並且您已經退還了商品？
After your RMA is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.
We ask that you allow 2-3 business days from the date that we receive your return parcel from Australia Post, for the inspection to be completed.
在您的RMA批准並在我們的倉庫中收到您的物品後，我們的退貨和保修團隊將對其進行檢查，並將與他們聯繫以告知您結果。 我們要求您在從Australia Post收到退貨包裹之日起的2-3個工作日內完成檢查。
4. How do I return my item/s after my RMA has been approved? RMA被批准後，如何退貨？
Please email us to request rerturn for exchange or refund, order must be returned within 30 days with original package. Once your Return Merchandise Authorisation (RMA) has been approved, please return items to following
3/13 Berry Street, Clyde, NSW, 2142, Australia
Item returned must be in its original condition and package, otherwise refund or exchange may void.
請給我們發送電子郵件以要求退貨以換貨或退款，訂單必須在30天內以原包裝退回。批准退貨商品授權（RMA）後，請將物品退回至以下地址
3/13 Berry Street, Clyde, NSW, 2142, Australia
退回的物品必須保持其原始狀態和包裝，否則退款或交換可能無效。